Student Service Program--Counseling



CSM Student Services Program Improvement Survey

Counseling Services


Your Feedback Is Requested!
Our success depends on how well we serve students. Your feedback helps us deliver the best possible service, something we work to improve every day. Please take a few minutes to complete this survey and give us your opinion of the service you received. Also, we encourage you to give us your comments and suggestions.

NOTE: ALL RESPONSES ARE ANONYMOUS AND STRICTLY CONFIDENTIAL!

1. At CSM, students are not assigned counselors; they can choose which counselor(s) they want to see. Do you have one counselor that you meet with on a regular basis (at least once a semester)?

Yes
No

2. When you schedule a counseling appointment how do you select a counselor? (Check ALL that apply)

Whichever counselor is available given my schedule  
I attempt to schedule with a specific counselor  
I attempt to schedule an appointment with a counselor or advisor who specializes in my major  
I never schedule appointments but try and drop in to receive services  
Other:

3. Do you find it easy to schedule an appointment to meet with a counselor?

Yes
No

Please Explain:

4. How do you typically schedule an appointment to meet with a counselor?

By phone
In person in the Counseling Center

5. How many times have you met with a counselor in the past year?

Once
Twice
3 times
4 times
5 times
6 or more times

6. Are you associated with any special programs? (Check ALL that apply)

EOPS  
DSPS  
Multicultural Center  
Financial Aid  
International Student  
Athletics  
Learning Community  
Other:

7. As a result of counseling services, have you been able to clarify for yourself a primary educational goal?

Yes
No

8. What is your primary educational goal?

Complete an Associate's Degree and transfer to a university
Transfer to a university without an Associate's Degree
Complete an Associate's Degree and enter the work force
Complete a vocational certificate
Personal enrichment
Undecided
Other:

9. As a result of using counseling services, do you understand what you need to do to accomplish your educational goals?

Yes
No

Please Explain:

10. As a result of using counseling, are you aware of other support services on campus available for your use (i.e., transfer services, career development services, financial aid, DSPS, EOPS, etc)

Yes
No

11. Ability of my counselor to answer my questions:

Excellent
Good
Fair
Unsatisfactory
Poor

12. Overall quality of counseling services received:

Excellent
Good
Fair
Unsatisfactory
Poor

Please Explain:

13. What Counseling Services at the college have you found most useful?

14. What Counseling Services do you wish we could provide?

Thank you for your feedback!