Information Technology Services (ITS) is the San Mateo County Community College District's central resource for technology-based services for SMCCCD Faculty, Staff, and Administrators. ITS provides computer, network, telephony and Internet services to the entire District (Including College of San Mateo, Skyline College and Cañada College campuses). ITS connects people to people, to their work and studies, and to the information, training, and technical resources they need to achieve their goals. Service is our central focus and concern.
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Submit computer-related work orders online anytime: http://smccd.edu/helpcenter
The HelpCenter can also be contacted by telephone at x6543 or (650)574-6543 between 8:30am and 6pm Mon-Fri.
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Our “one stop shop” to request IT assistance:
http://smccd.edu/ITServicesForm/
Managers and Deans can submit requests for:
- Email Account
- Banner Access
- WebSMART Access
- Telephone Extension
- Reconfigure computer for a new user
- WebXtender Access
- Web Site Account
All Employees can submit requests for:
- Surplus
- Spam Filter Opt In/Out
- District Dial Up
- Helpcenter Work Order
- CSM Media Equipment Request
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Check if your building has wireless available: http://smccd.edu/wifi
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Our District offers free Dialup internet for employees. Instructions available online: http://smccd.edu/dialup
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Available for full-time employees for “work at home” use. For more information: http://smccd.edu/accounts/its/files/software.html
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A joint project created by Purchasing/General Services and ITS for information about computer hardware, software, AV and SMCCCD recommended equipment. Visit the CORP site at http://smccd.edu/corp
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CTLs are located at each campus. The CTL website is also a valuable resource and can be found at http://ctlonline.net
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Your doorway to District Web Services & Sites including Banner, Websmart, email, college websites, Door Cards and much more!
You can visit the Portal from any location at: http://smccd.edu/portal
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If you have Surplus computers, electronics, furniture etc – visit this website and complete the online form.
http:// smccd.edu/purchasing/smcccd_surplus_donation.htm.
No need to store it, we can remove it for you!
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You should have received a user manual with your new telephone, however you can always refer to this website for telephone information: http://smccd.edu/phone/ If your phone does not work correctly, a work order can be submitted at the ITS HelpCenter for assistance.
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Requests for A/V equipment can now be submitted online – with “real time” availability for all your Media-equipment requests. You can schedule equipment deliveries for a single day, or the entire semester! (CSM only) http://smccd.edu/accounts/csmmedia
This is on a trial basis for CSM. Other campuses will launch soon!
