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Empathy Empathy is imagining yourself in another person's situation and experiencing that situation from the other person's point of view. You try to become the other person so you can understand the reasons that she or he feels a certain way. You communicate empathy with feedback: After listening to the other person, you "feed back" a summary of what you heard, focusing on both the person's emotions and the reason(s) for them ("You feel this way because..."). Student: I can't believe I bombed that chem exam. I studied and studied; I can't figure out why I can't get it. I don't want to blame the professor, but the average was only 47; no one I talked to did OK either. I need to do well in this class. I'm getting desperate. Tutor: Your distress is understandable. It's really frustrating to work so hard and not have things turn out and not know why. Notice: The Tutor fed back to the Student a summary of the Student's statement The Tutor focused on the Student's emotions by using the words "distress" and "frustrated" The Tutor made a "you feel this way because" statement The Tutor did not judge..."You should have studied harder" negate..."Don't feel that way. It's only one test." sympathize..."Sometimes professors can be such jerks" rescue..."It's too bad. I'm sure you'll do better next time." own..."It's my fault for not focusing on those problem sets."