The Service Advising Certificate program at Skyline College prepares students for entry-level service advisory positions in new car dealerships and independent automotive repair facilities. The program is specifically designed for men and women who wish to enter rewarding and profitable careers in the automotive field.

Students who complete the certificate program are skilled in service operation and customer satisfaction. Sales theory and customer relations classes include practical application. The program provides extensive training in internal service department operations, how to write repair orders, and the techniques to ensure customer satisfaction.

SERVICE ADVISING CERTIFICATE PROGRAM

Required Courses

Units

AUTO 710 Fundamentals of Auto Mechanics

4.5

AUTO 851/753 Automotive Service Advising

3

BUS. 101 Human Relations at Work

3

BUS. 115 Business Math

3

BUS. 170 Selling Fundamentals

3

BUS. 401 Business Communications

3

BUS. 670 Work Experience

1

CAOT 100 Beginning Computer Keyboarding

1.5

TOTAL REQUIRED UNITS

22

 

 

SKYLINE COLLEGE